Safety Guidelines
Your safety is our highest priority. Please follow these guidelines for a smooth and secure experience.
For customers
- Verify the professional's ID — all EnjoWork pros carry a
platform-issued ID badge. Ask to see it before work begins.
- Use the in-app booking — never arrange work off-platform; doing so
voids our OTP verification and review protections.
- Share the completion OTP responsibly — only share it after you are
satisfied with the work. The OTP is your proof of job completion.
- Inspect the work before confirming completion. Once you share the
OTP the booking closes.
- Keep personal information private — share only what's necessary
for the job (your address, preferred time). Do not share bank details, passwords or personal documents.
For professionals
- Dress and behave professionally on every job.
- Use the in-app "Start Job" flow — the 6-digit OTP shown to the
customer is your end-of-job verification.
- Never ask for the OTP before completing the work to the customer's
satisfaction.
- Report unsafe situations immediately to support@enjowork.com.
If something goes wrong
- Emergency — dial 100 (police) or 112 (unified emergency) first.
- Then email support@enjowork.com or call +91 80 0000 0000 to report
the incident.
- We review every safety report within 24 hours.
Account safety
- Use a strong, unique password.
- Never share your OTPs, passwords, or verification codes with anyone —
including EnjoWork staff.
- Enable phone-verification at registration to secure your account.
_Last updated: April 2026._